Happy Client

Since 2006, Evallish has been committed to boosting customer loyalty, enhancing NPS, and positively impacting your bottom line.

Trust Evallish to provide top-tier, cost-effective service from our nearshore centers and remote locations, guaranteeing efficiency and excellence in every interaction.

Services

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Inbound Customer Service

Providing multichannel support (phone, chat, email, WhatsApp, etc.), delivering exceptional customer service and ensuring customer satisfaction at every interaction.

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Order Taking

Efficient order management through multiple channels, ensuring accurate and timely processing of customer orders for delivery or pickup.

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Telemarketing

Comprehensive outbound services including cold calling, lead generation, telemarketing campaigns, and customer engagement to boost sales and drive business growth.

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Appointment Setting

Professional appointment scheduling services for businesses in various sectors, ensuring efficient time management and higher booking conversion rates.

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Technical Support

Offering technical support services for troubleshooting, product-related inquiries, and providing resolution to customer issues in real-time, enhancing the user experience.

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Cross-Selling & Up-Selling

Sales-driven customer interactions focused on cross-selling and up-selling services/products to existing customers, boosting revenue opportunities.

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Market Research & Surveys

Conducting market research and surveys to gather valuable insights, understand customer preferences, and support data-driven decision-making for businesses.

Strategic Framework

Mission

At Evallish BPO, our mission is to provide innovative, customized contact center solutions that enhance the customer experience and improve operational efficiency. With a focus on quality service and technology-driven processes, we aim to empower businesses to reach their full potential by offering seamless, reliable, and cost-effective support.

Vision

Our vision is to be the leading provider of world-class contact center services in the Dominican Republic and beyond, recognized for our excellence in customer care, innovation, and performance. We strive to continuously evolve and adapt to our clients' needs, ensuring that their business operations are optimized for success in an ever-changing market.

Values

  • Customer Centricity
  • Integrity
  • Innovation
  • Excellence
  • Collaboration
  • Accountability

Frequently Asked Questions


Here are 7 FAQ tailored for Evallish BPO's website, focusing on call center outsourcing in the Dominican Republic and optimized for SEO. These questions and answers address the most common inquiries potential clients have when considering outsourcing their call center operations.


A call center is a centralized office used for receiving and transmitting a large volume of inquiries by telephone. Outsourcing your call center operations allows businesses to focus on core functions while benefiting from high-quality customer service, cost reductions, and scalability. By outsourcing to Evallish BPO in the Dominican Republic, you gain access to expert agents, advanced technologies, and tailored solutions that improve customer satisfaction and operational efficiency.

The Dominican Republic offers a highly skilled workforce, competitive labor costs, and a strong bilingual (English and Spanish) talent pool, making it an ideal destination for outsourcing call center operations. Evallish BPO is strategically located to provide businesses with quality, affordable, and efficient customer support solutions, offering both Spanish and English-speaking agents who can serve international clients with ease.

  • Customer service (multichannel support via phone, email, and chat)
  • Telemarketing and lead generation
  • Order taking and appointment scheduling
  • Technical support
  • Market research and surveys
  • Social media management

Our services are designed to cater to the specific needs of your business, providing seamless support that enhances customer engagement and satisfaction.

At Evallish BPO, we implement rigorous quality assurance protocols, including real-time monitoring, detailed reporting, and continuous agent training. Our dedicated team of supervisors ensures that each customer interaction meets the highest standards. We also use advanced technology for call tracking, CRM integration, and performance analytics, ensuring consistent service quality and accountability.

Evallish BPO offers highly scalable call center solutions, whether you're a small business or a large enterprise. As your business grows, we can quickly adjust resources, from increasing the number of agents to implementing new technologies and expanding service channels. This flexibility ensures that we can meet your evolving needs without compromising service quality.

Outsourcing to the Dominican Republic offers significant cost savings compared to other regions like North America and Europe. Evallish BPO provides competitive pricing tailored to your business requirements. Factors such as the number of agents, services offered, and operational complexity influence pricing. Contact us for a customized quote that meets your budget and service expectations.

Getting started with Evallish BPO is easy! Simply reach out to our team for a free consultation. We will assess your needs, provide insights into the best call center solutions for your business, and guide you through the onboarding process. Our team will help with everything from recruiting agents to setting up technology and monitoring systems to ensure a smooth transition.