Evallish Global Experience

Gap Analysis: Identifying areas for improvement and providing actionable solutions.
Quick Strike Assessments: Fast, targeted evaluations to address immediate operational challenges.
Process Mapping: Analyzing and redesigning workflows to streamline operations.
Customer Journey Mapping: Visualizing and improving customer touchpoints for a seamless experience.
Department Redesigns: Restructuring teams and workflows for optimal performance.

Compensation and Benefit Structuring: Creating competitive compensation packages.
KPIs & Performance Management: Defining key performance indicators and implementing tracking systems.
Performance Improvement Plans: Enhancing individual and team performance.
Motivation and Retention Plans: Improving employee engagement and reducing turnover.
Change Management: Managing transitions smoothly.
Organizational Structuring: Optimizing team hierarchies for efficiency.

Training Needs Analysis: Assessing training gaps and developing personalized programs.
Training Program Audits: Reviewing programs for effectiveness and alignment with goals.
Trainer Certifications: Certifying trainers to ensure high-quality instruction.
Training Methodology & Curriculum Reviews: Evaluating and enhancing learning outcomes.
Virtual Training Redesigns: Updating virtual training programs for modern needs.

Regulatory Compliance: Adhering to industry standards and regulations.
HR Compliance: Ensuring all HR practices align with laws and best practices.
PCI DSS, TCPA, HIPAA Compliance: Providing guidance on privacy, security, and consumer protection.

New Market Entry: Expanding into new geographic regions and industries.
Mergers & Acquisitions (M&A): Supporting due diligence and integration processes.
Business Development: Assisting with lead generation and market expansion strategies.
Business Planning: Crafting take-to-market strategies for success.

CRM Integration: Integrating CRM systems with call center operations.
AI and Automation: Introducing tools to streamline processes and enhance experiences.
Omnichannel Support: Implementing systems for seamless communication across various channels.

Our Call Center Consulting Services