About Us

Know Us

About Us

Evallish BPO is a leading provider of outsourced call center services located in Santiago, Dominican Republic. With over 17 years of industry expertise, we specialize in delivering customer service, telemarketing, order management, and market research solutions for businesses worldwide. Our mission is to help companies enhance customer satisfaction, streamline operations, and reduce costs through tailored, high-quality call center services.

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Our Features

We offer bilingual support in both Spanish and English, leveraging a highly skilled workforce and advanced technologies to provide exceptional customer experiences. Whether you’re a small business or a large enterprise, our scalable solutions are designed to meet your unique needs, ensuring efficiency and performance at every touchpoint.



Our Solutions


What we do?

At Evallish BPO, we help businesses achieve their operational and customer service goals by providing customized call center solutions that drive growth and efficiency. Our services are designed to support your business’s success through streamlined processes, cost-effective outsourcing, and high-quality customer interactions.

We add value by offering tailored solutions that meet your unique business needs, whether it’s improving customer satisfaction, enhancing operational performance, or expanding your customer base. Our team works closely with you to optimize your call center operations, reduce costs, and ensure seamless, high-performance services that align with your business objectives.

Our Team

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Hugo Hidalgo

President and Founder

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Lariely Candelario

Administrative Manager

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Emely Coronado

Operations Supervisor

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Yassiris Casimiro

Quality & Training

Industries We Support


Over the past 17 years, Evallish BPO has played a significant role in helping businesses across a wide range of industries optimize their operations, enhance customer service, and drive growth. We specialize in providing customized call center solutions that support the unique needs of each industry, delivering quality and efficiency every step of the way.


Contact Centers

Contact Centers / BPO

Healthcare & Medical Services

Healthcare & Medical Services

Financial

Financial

Hospitality / Tourism / Hotels

Hospitality / Tourism / Hotels

Logistics

Logistics

Manufacturing / Retail

Manufacturing / Retail

Academe / Education

Academe / Education

Government

Government


Our expertise and commitment to excellence make us the ideal partner for businesses looking to optimize their customer support operations and drive sustainable growth.


Our Solutions

Operations Consulting


We provide tailored strategies to enhance efficiency, reduce costs, and optimize service delivery. Our services include gap analysis, quick strike assessments, process mapping, customer journey visualization, and department redesigns to identify and address operational challenges for maximum performance.

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HR Consulting


We ensure call center teams are well-equipped, motivated, and aligned with business goals. Services include competitive compensation structuring, performance management, improvement plans, employee retention strategies, change management, and organizational optimization.

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Training


We deliver comprehensive training solutions to improve agent and supervisor skills. This includes training needs analysis, program audits, trainer certifications, methodology reviews, and virtual training redesigns to meet modern demands.

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Compliance Consulting


We ensure your operations adhere to regulatory and industry standards, including HR compliance and specialized areas like PCI DSS, TCPA, and HIPAA, safeguarding data security and regulatory compliance.

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Business Growth Consulting


We design strategies for sustainable expansion and operational efficiency. Services include new market entry support, mergers and acquisitions guidance, business development strategies, and detailed go-to-market planning.

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Call Center TI


We implement advanced technologies like CRM systems, artificial intelligence, automation, and omnichannel support solutions to streamline processes, enhance efficiency, and improve customer experiences.

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Descripción de la imagen

Evallish Contact Center & BPO


Is a business process outsourcing company located in Santiago, Dominican Republic. Our team is well-versed in handling inbound and outbound calls, emails, and live chats. Overall, Evallish Contact Center & BPO is a reliable and efficient partner for businesses looking to improve their customer service and increase their revenue. Their experienced team and advanced technology make them a top choice for businesses of all sizes and industries.